We offer a 30 day money back guarantee. If you want to send product back please first contact us at info@elasticart.eu. In this process return product undamaged to return address you can find below at this page. Once we will receive product we'll refund you product and initial shipping cost. We will not cover return shipping cost.
With our technology of tension fabric and foldable aluminium frames it's very unlikely to damage product during shipping which is one of the advantages. Though things happen, if you receive damaged product take some pictures or video and send to us at info@elasticart.eu. In this case we will send you replacement for free.
Europe: Satiksmes iela 47-22, Jelgava, Latvia, LV-3007
North America: 10405 F Granite Street, Charlotte, NC 28273, United States